Scaled Operator
Guide15 min readFocus · August

Building a People Operating System

Comp bands, leveling, and performance at 100+ headcount.

Focus for August

Diversity, equity, & belonging audit

August: you need data, not declarations.

Refreshes on the 1st of every month

Pull representation data by level, function, and tenure. Look at promotion and pay gaps with the same rigor you'd apply to a P&L variance. Decide one or two specific actions for next year.

  • Representation data pulled by level/function
  • Promotion and pay-gap analysis
  • 1–2 specific actions for next year
  • Tied to LT scorecard
01

Leveling without bureaucracy

A simple 5-level framework gives people a path without burying you in titles.

LevelLabelScopeTypical years
L1AssociateTasks assigned and supervised0-2
L2SpecialistOwns a domain, works independently2-5
L3SeniorOwns outcomes, mentors L1-L25-10
L4Lead / ManagerOwns a team or critical function8+
L5Director / PrincipalOwns a department or P&L line12+
02

Comp bands that hold up

Each level gets a band with a min, mid, and max. New hires generally enter at min-to-mid; mid is fully proficient; max is reserved for top quartile or rare-skill retention.

  • Use 2 external benchmarks per role (not just one)
  • Refresh bands annually, not deal-by-deal
  • Document why exceptions happen — they will
  • Communicate band ranges openly to managers, target to employees
03

Performance, honestly

Twice-a-year cycles that take a week — not a quarter — and actually change behavior.

  1. Self-review: 5 questions, 1 page max
  2. Manager review: rates against scorecard + leveling expectations
  3. Calibration meeting: managers compare across teams to align ratings
  4. Conversation: manager + employee, 60 min, future-focused
  5. Comp/promo decisions made in calibration, communicated in the conversation