Scaled Operator
Guide15 min readFocus · June

Building a People Operating System

Comp bands, leveling, and performance at 100+ headcount.

Focus for June

Mid-year talent review

June: the LT spends a half-day on talent. Score, decide, document.

Refreshes on the 1st of every month

Run a structured 9-box on the top two layers. Identify high-potentials, watch-list, and exits. Decide three concrete moves before the meeting ends.

  • 9-box completed for top 2 layers
  • High-potentials named and development planned
  • Watch-list with 30-day actions
  • Exit decisions documented
01

Leveling without bureaucracy

A simple 5-level framework gives people a path without burying you in titles.

LevelLabelScopeTypical years
L1AssociateTasks assigned and supervised0-2
L2SpecialistOwns a domain, works independently2-5
L3SeniorOwns outcomes, mentors L1-L25-10
L4Lead / ManagerOwns a team or critical function8+
L5Director / PrincipalOwns a department or P&L line12+
02

Comp bands that hold up

Each level gets a band with a min, mid, and max. New hires generally enter at min-to-mid; mid is fully proficient; max is reserved for top quartile or rare-skill retention.

  • Use 2 external benchmarks per role (not just one)
  • Refresh bands annually, not deal-by-deal
  • Document why exceptions happen — they will
  • Communicate band ranges openly to managers, target to employees
03

Performance, honestly

Twice-a-year cycles that take a week — not a quarter — and actually change behavior.

  1. Self-review: 5 questions, 1 page max
  2. Manager review: rates against scorecard + leveling expectations
  3. Calibration meeting: managers compare across teams to align ratings
  4. Conversation: manager + employee, 60 min, future-focused
  5. Comp/promo decisions made in calibration, communicated in the conversation