What 'quality' actually means
Buyers don't just want EBITDA — they want EBITDA they believe will repeat. Quality is a story about how durable the number is, told through five lenses: recurrence, concentration, margin stability, working capital, and capex intensity.
| Quality lens | What buyers test | Where you can improve |
|---|---|---|
| Recurrence | % revenue from contracted/repeat customers | Convert spot work to MSAs |
| Concentration | Top 1, 5, 10 customer % of revenue | Diversify or de-risk top accounts |
| Margin stability | GM trend, last 36 months | Standardize pricing, reduce one-offs |
| Working capital | Cash conversion cycle trend | Tighten DSO, manage DPO |
| Capex intensity | Maintenance capex / EBITDA | Distinguish maintenance vs. growth capex |